Terms & Conditions

These MaxWarmth terms and conditions explain the terms that apply when you request a quote, book a boiler installation, arrange boiler replacement, or use related heating services from MaxWarmth.

By requesting a quote, accepting an estimate, booking an installation, or using our services, you agree to these terms and conditions. Please read this page carefully before confirming any work.

1. About MaxWarmth

MaxWarmth provides boiler installation, boiler replacement, heating advice, quote support, and related boiler services in Newcastle and surrounding areas.

Business name: MaxWarmth
Address: Fowberry Crescent, Fenham, Newcastle upon Tyne, NE4 9XH
Email: maxwarmthuk@gmail.com
Phone: 07484692070

2. Services Provided

MaxWarmth may provide services including:

• New boiler installation
• Boiler replacement
• Boiler relocation advice
• Heating system upgrades
• Boiler quote support
• Boiler aftercare advice
• Heating control guidance
• Related boiler and heating support

The exact services included in your booking will be confirmed in your quote, invoice, written agreement, email confirmation, or service document.

3. Quotes and Estimates

All quotes are based on the information provided by the customer. This may include property type, current boiler type, boiler location, fuel type, number of bedrooms, number of bathrooms, hot water usage, flue details, and any requested changes.

A quote may change if:

• The information provided is incorrect or incomplete
• Extra work is required after inspection
• The boiler location needs changing
• Additional pipework is required
• Access problems are discovered
• The customer changes the scope of work
• Building, safety, or installation requirements change
• Extra parts or materials are required

MaxWarmth will aim to explain any price changes before additional work is completed.

4. Payment Terms

Payment terms will be confirmed in your quote, invoice, or written agreement.

Depending on the project, MaxWarmth may require:

• A deposit to secure the installation date
• Payment for materials before work starts
• Stage payments for larger jobs
• Final payment after completion
• Payment by bank transfer, card, or another agreed method

Late payments may delay installation, warranty registration, aftercare support, or future services.

5. Customer Responsibilities

Customers must provide accurate information before the quote and installation. Customers are also responsible for ensuring that the installation area is accessible, safe, and clear of obstacles before work begins.

Customer responsibilities may include:

• Providing correct property and boiler details
• Giving safe access to the installation area
• Clearing cupboards, surfaces, and working areas
• Ensuring an adult is present where required
• Providing access to gas, water, electricity, lofts, meters, and controls
• Informing MaxWarmth about parking restrictions or access issues
• Notifying us of known faults, leaks, or safety concerns
• Obtaining landlord or property-owner permission where required

6. Installation Process

MaxWarmth will aim to complete boiler installation within the agreed timescale. However, installation dates and times may change due to supplier delays, engineer availability, safety issues, property access problems, unexpected pipework requirements, weather, or other circumstances outside our control.

A typical installation may include:

• Preparing the work area
• Removing the old boiler where required
• Installing the new boiler
• Connecting pipework and controls
• Checking flue and condensate requirements
• Testing heating and hot water
• Completing safety checks
• Explaining basic boiler operation

7. Gas Safety and Legal Compliance

Gas boiler work must be carried out safely and by appropriately qualified professionals. Customers should not attempt to install, modify, remove, or repair gas boiler components themselves.

MaxWarmth aims to follow relevant safety, installation, and legal requirements that apply to boiler installation work.

8. Building Regulations and Certification

Boiler installations may need to comply with Building Regulations. Where applicable, certification or notification may be handled by the registered installer or relevant competent person scheme.

Customers should keep any certificates, manuals, warranty documents, invoices, and installation paperwork safely. These may be needed for warranty claims, future servicing, insurance, or property sale records.

9. Products, Materials and Availability

Boiler models, controls, filters, parts, fittings, and other materials are subject to availability. If a selected product becomes unavailable, MaxWarmth may suggest a suitable alternative.

Any alternative product will be discussed with the customer before installation where practical.

10. Warranty and Guarantees

Boiler product warranties are usually provided by the manufacturer and may depend on registration, annual servicing, correct installation, and manufacturer terms.

Installation workmanship warranty, if provided, will be confirmed separately in your quote, invoice, or agreement.

Warranty may not cover:

• Misuse or accidental damage
• Lack of required servicing
• Customer changes after installation
• Faults caused by existing pipework or system sludge
• Third-party repairs or modifications
• Damage caused by freezing, leaks, pressure issues, or external factors
• Problems caused by incorrect customer use

11. Existing System Issues

MaxWarmth is not responsible for pre-existing problems in the customer’s heating system unless those problems are specifically included in the agreed scope of work.

Existing issues may include:

• Old or damaged pipework
• Poor water pressure
• Blocked radiators
• System sludge
• Leaks
• Faulty radiators or valves
• Electrical faults
• Poor drainage or condensate routes
• Hidden defects
• Incorrect previous installation work

If extra work is needed to fix existing issues, additional charges may apply.

12. Cancellations and Rescheduling

Customers should contact MaxWarmth as soon as possible if they need to cancel or reschedule an installation.

Cancellations or rescheduling may affect:

• Installation date
• Engineer availability
• Product ordering
• Deposit refund
• Supplier restocking charges
• Labour scheduling
• Final cost

13. Access Problems and Delays

If MaxWarmth or an engineer cannot access the property, boiler area, gas meter, water supply, electrical supply, loft, flue route, or other required areas, the installation may be delayed or rescheduled.

Additional charges may apply if delays are caused by:

• No access to the property
• No adult present where required
• Unsafe working area
• Blocked access
• Incorrect customer information
• Missing permissions
• Late customer changes
• Unavailable utilities

14. Customer Changes to Work

If the customer asks to change the boiler type, location, controls, pipework, installation date, product choice, or scope of work after accepting the quote, MaxWarmth may revise the price and timescale.

No extra work will be carried out unless it has been agreed by both parties.

15. Health and Safety

MaxWarmth and any appointed engineer will aim to follow relevant health and safety requirements. Customers must also ensure the working area is safe.

For safety reasons, installation work may be paused or refused if:

• The area is unsafe
• There is a suspected gas leak
• Electrical supply appears unsafe
• Access is dangerous
• Asbestos or hazardous material is suspected
• The property condition creates risk
• Pets or children cannot be kept away from the work area

16. Liability

MaxWarmth aims to provide services with reasonable care and skill. However, MaxWarmth is not responsible for indirect losses, loss of profit, inconvenience, or issues caused by circumstances outside our reasonable control.

Nothing in these terms excludes liability where it cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or other rights that cannot be limited by law.

17. Complaints and Disputes

If you are unhappy with any part of the service, please contact MaxWarmth as soon as possible so we can review the issue.

Complaints should include:

• Your name
• Contact details
• Installation address
• Description of the issue
• Photos where helpful
• Date of installation or service
• Any relevant documents or messages.

18. Privacy and Personal Information

MaxWarmth may collect customer information to provide quotes, arrange bookings, deliver services, process payments, and provide aftercare.

19. Website Information

The information on this website is provided for general guidance only. It should not be treated as technical, legal, or safety advice for your specific property.

Boiler problems, gas safety concerns, and installation requirements should be checked by qualified professionals.

20. Changes to These Terms

MaxWarmth may update these terms and conditions from time to time. The latest version will be published on this page.

Customers should review the terms before accepting a quote or booking a service.

21. Governing Law

These MaxWarmth terms and conditions are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales, unless consumer law gives the customer the right to bring a claim elsewhere.

22. Contact MaxWarmth

If you have any questions about these MaxWarmth terms and conditions, please contact us before booking a boiler installation or accepting a quote.

MaxWarmth
Fowberry Crescent, Fenham, Newcastle upon Tyne, NE4 9XH
Email: maxwarmthuk@gmail.com
Phone: 07484692070