Privacy Policy

This MaxWarmth privacy policy explains how we collect, use, store and protect personal information when customers use our website, request a boiler installation quote, contact us, or use our boiler installation services in Newcastle.

At MaxWarmth, we respect your privacy and aim to handle your personal information responsibly, securely and transparently. This privacy policy applies to personal data collected through our website, contact forms, quote forms, phone enquiries, email communication and service-related interactions.

Who We Are

MaxWarmth provides boiler installation, boiler replacement, heating support and related services in Newcastle and surrounding areas.

Business name: MaxWarmth
Address: Fowberry Crescent, Fenham, Newcastle upon Tyne, NE4 9XH
Phone: 07484692070
Email: maxwarmthuk@gmail.com

Information We Collect

We may collect personal information when you contact MaxWarmth, request a quote, complete a form, book a consultation, ask for support, or use our services.

The information we may collect includes:

• Your name
• Email address
• Phone number
• Property address or installation address
• Details about your current boiler
• Property type and heating requirements
• Number of bedrooms, bathrooms or showers
• Boiler location and installation preferences
• Appointment details
• Messages or enquiries you send to us
• Payment or billing information, where applicable
• Website usage data, such as pages visited and form interactions

We only collect information that is relevant to your enquiry, service request, quote, booking, customer support or website use.

How We Use Your Information

MaxWarmth may use your information for the following purposes:

• To respond to enquiries
• To provide boiler installation quotes
• To arrange appointments or consultations
• To assess your boiler installation requirements
• To deliver boiler installation or related heating services
• To communicate service updates
• To process invoices and payments
• To provide customer support and aftercare
• To improve our website and services
• To send marketing messages where you have given consent
• To comply with legal, accounting or regulatory obligations

Lawful Basis for Using Personal Data

We only use personal information when we have a lawful reason to do so.

Our lawful bases may include:

• Contract — when we need your details to provide a quote, arrange a booking, or deliver a service.
• Legitimate interests — when we need to respond to enquiries, improve our services, manage customer relationships, or protect our business.
• Consent — when you choose to receive marketing updates or accept optional cookies.
• Legal obligation — when we need to keep certain records for tax, accounting, legal or regulatory reasons.

We do not sell your personal data.

Boiler Installation Quote Information

When you request a boiler installation quote, we may ask for details about your property and heating system. This can help us understand your requirements and provide more accurate advice.

This may include:

• Current boiler type
• Boiler age
• Fuel type
• Property type
• Number of bedrooms
• Number of bathrooms
• Number of showers
• Boiler location
• Whether you want the boiler moved
• Any heating or hot water problems
  

   

  Payment and Billing Information

  If you make a payment to MaxWarmth, payment information may be processed securely by payment providers, banks or finance providers where applicable.

  We do not aim to store full card details on our website unless this is handled securely by an authorised payment provider.

  Billing records may be kept where required for accounting, tax, legal or business purposes.

  Cookies and Website Tracking

  Our website may use cookies and similar technologies to improve website performance, remember preferences, understand how visitors use the website and support marketing or analytics where applicable.

  Cookies may include:

  • Essential cookies needed for the website to work
  • Analytics cookies to help us understand website performance
  • Preference cookies to remember user choices
  • Marketing cookies, where used with appropriate consent
    
    

    You can manage cookies through your browser settings or any cookie banner provided on the website.

    How to Request Access, Correction or Deletion

    If you want to access, correct or delete personal information held by MaxWarmth, contact us using the details below.

    Email: maxwarmthuk@gmail.com
    Phone: 07484692070
    Address: Fowberry Crescent, Fenham, Newcastle upon Tyne, NE4 9XH

    We may need to confirm your identity before responding to certain requests.

    External Links

    Our website may include links to external websites, such as guidance pages, suppliers, partners or official resources. MaxWarmth is not responsible for the privacy practices or content of external websites.

    When you leave our website, you should read the privacy policy of the external website you visit.

    Children’s Privacy

    Our services are intended for homeowners, landlords, property owners and adults making boiler installation or heating-related enquiries. We do not knowingly collect personal information from children.

    Changes to This Privacy Policy

    We may update this privacy policy from time to time to reflect changes in our services, website, legal requirements or data practices.

    When updates are made, the revised version will be published on this page.

    Contact MaxWarmth

    If you have questions about this MaxWarmth privacy policy or how your personal information is handled, please contact us:

    MaxWarmth
    Fowberry Crescent, Fenham, Newcastle upon Tyne, NE4 9XH
    Phone: 07484692070
    Email: maxwarmthuk@gmail.com